I made a bank transfer but my balance hasn't updated. What should I do?

SEPA transfers depend on your bank's processing time and can't be speed up on our side, so allow a few days. Make sure you included the required payment reference so the transfer matches automatically. If it still doesn't show up, contact support with the date, amount, and details and we'll check it manually. (VAT may be deducted from the credited amount where it applies.)