Payments, refunds & invoices
Can I switch my account currency (for example to EUR)?
Yes - and it can usually be done without stopping your instances or volumes . Just contact support and we'll handle the switch (it's also what enable...
Do my credits or funds expire?
Deposited funds and top-up credits don't expire , and they're refundable to your original payment method. Promo and coupon codes can carry an expiry...
I made a bank transfer but my balance hasn't updated. What should I do?
SEPA transfers depend on your bank's processing time and can't be speed up on our side, so allow a few days. Make sure you included the required paym...
How do I get an invoice?
After a payment, only a receipt is available, find it under Billing → Billing history . If you need a proper invoice , request a top-up invoice fr...
How do I redeem a promo or coupon code?
There are two kinds of codes, redeemed in different places: A credit coupon is entered under Billing → Top-up → Credit coupon (click Add coupon )...
I keep getting errors (or "error 400") across several cards. What's going on?
Rapid, repeated attempts trigger a temporary security block on your account, it's a protection measure, not a problem with your cards. Wait 30-60 m...
Why was my payment declined?
Most declines come from your card issuer or an unfinished bank verification step and the decline code shown on your billing page tells you which. Th...
How do I request a refund?
Contact support with your project ID , account owner email , and confirmation that Automatic top-up is off (so a low balance doesn't trigger a new...
What payment methods do you support?
Cards from most regions, including the US and Canada. Bank transfers are supported as SEPA in EUR from European banks only (no SWIFT or non-EUR w...